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How to Video on Personalizing a Product



Commonly asked Questions

Embroidery

Pricing

How is your embroidery priced?
We keep our pricing guidelines simple for our customers who shop online. We also follow these guidelines for most orders placed over the phone and by email depending on the complexity of the design. View Online Pricing Guidelines

Do your prices include the embroidery?
Our prices include the cost of a standard embroidery design (aprox. size of a left chest design) . This does not include digitizing fees for personal logo designs. Additional charges apply for larger embroidery designs.  See Pricing

Do you have a setup fee for just lettering?
There is no charge for setup, as long as the lettering is in one of our fonts. If it is in a font that we do not have we a digitizing fee will be required.

Do you have a setup fee for using a stock design and lettering?
There is no charge for setup, as long as the embroidery is one of our stock designs.

Is there a discount for ordering a larger quantity?
Yes, See Pricing


Ordering

Is Your Online Checkout Secure?
Absolutely.  Our site and checkout system is hosted by Yahoo. Yahoo provides 128 bit encryption.  Also, we do not share any of your personal info including name, phone number, email address, etc. with any third parties.

How do I place an embroidery order?
The easiest and most convenient way for you to place an order is by ordering online. All products that can be embroidered will have "Embroidery" listed under "Customization Options" on the product page. Navigate to the product page of the item you are interested in, click the "Personalize" button, and follow the step by step personalization process. At the end of the process you will submit your item along with the personalization details to the shopping cart. However, if you do not feel comfortable submitting your credit card information online, you can place your order via phone or by email.

Can I buy something without getting it embroidered?
Absolutely. Once your on the product page, simply click the "Add Blank Item" button and the item will be submitted to the shopping cart without any personalization.

Do you have minimum quantity requirements?
There is No minimums on embroidery orders. We try to accommodate most orders, both large and small. In some cases your order may take a bit longer because we will combine it with another for items coming from the same wholesaler to ensure we do not have to charge extra for a smaller order.

How is an embroidery order with a custom logo that requires digitizing processed from start to finish?
* Receive order and artwork
* Digitizer enlarges the artwork and decides the size of the logo (depends on where it will be placed), the number of colors and the type of stitches to be used.
* Embroidery is applied to garment
* Item(s) are shipped
* Confirmation  e-mail is sent with tracking info.

Do I have to buy the items I want embroidered from you?
No, we service many customers who supply their own goods and we provide only the embroidery service. But most of the time we can beat retail prices.

What credit cards do you accept?
We accept all the major credit cards. We accept the following: Visa, MasterCard, American Express, and Discover Card. We also accept Cash, Checks and Money Orders, however we will not begin work on your order until we receive your payment.

Do you accept Cash, Checks, and Money Orders?
Yes, we accept all of the above, however we will not begin work on your order until we receive your payment.

Can I cancel or modify an order?
Absolutely, you can modify or cancel an order prior to us working on the order. If we have not begun personalizing your items you may modify or cancel the order.


Shipping

View Shipping Policy Page

How much time does it take to get my order?
We strive to provide as quick of a turnaround as possible. On average most embroidery orders leave our shop within 5 - 14 working days from the time the order is placed and are delivered within 1 to 3 weeks from the time the order is placed. For screen printing, orders usually ship within 10 - 14 working days. Rush delivery is available and we will try to meet your needs if you need an order by a certain date.

Is there any way I can check the status of my order?
Shipment tracking is not available until your items are shipped, however we periodically update the status of orders. If the status of your order has been updated and email will be sent to you notifying you of the status update. Once the item has been shipped you will receive an email with tracking information. You can use the link provided in the email to track your order.


Embroidery Options

What types of embroidery do you offer?
There a three main types of embroidery you can order -
1) Custom logo, requiring digitizing
2) Stock design with/without lettering (or just lettering)
3) Monogramming

What types of items can be embroidered?
Most things can be embroidered. The rule of thumb is that we must be able to get the item onto the embroidery machine. In some cases, where an item is too thick or cumbersome to fit into a traditional hoop, we use other methods to get the item on the machine. Traditional items that are embroidered are: clothing, bags, caps and hats.


Artwork / Design

If I provide a photograph or personal graphic design, will it be identical when embroidered?
When a design is digitized (converted into a stitch file) it is not an exact representation of the original design. It is up to the digitizer transform pixels into stitches. The design is reassembled in thread to create that original impression, as much as is possible. It is not possible to recreate all shadows and fading effects.  In fact, sometimes digitizing an image to thread is not possible nor feasible. Click Here for More Information on Digitizing

What type of artwork do you need for embroidery?
If you are submitting your design to be digitized we require the file a standard image file such as a gif, jpg, jpeg, bmp, png, etc.  However, if you have already had the design digitized it should be in one of the following formats: .vp3, .vip, .pcs, .pec, .pes, .hus, .shv, .dhv, .jef, .sew, .exp, .dst, .10*.


Screen Printing

Pricing

How is your screen printing priced?
We keep our pricing guidelines simple for our customers who shop online. We also follow these guidelines for most orders placed over the phone and by email depending on the complexity of the design. View Online Pricing Guidelines

Do your prices include the screen printing?
Our prices include screen print designs up to 6 colors. This does not include setup fees.  For screen print designs with less than 6 colors an amount will be deducted from the price of the item.  See Pricing

Is there a setup fee for screen printing?
Yes, there is a one time set-up fee of $20 for each colors in the design. If you get items printed again using the same design there will not be a set-up fee.

Why is screen printing more expensive than heat transfers?
Screen printing uses a plastic ink that has a consistency similar to paint. Screen printed goods do not crack or fade (unless put into direct sunlight for long periods of time), like a heat transfer does. Screen printed items are of a higher quality and will outlast an item with a heat transfer.

Is there a discount for ordering a larger quantity?
Yes, See Pricing


Ordering

Is Your Online Checkout Secure?
Absolutely.  Our site and checkout system is hosted by Yahoo. Yahoo provides 128 bit encryption.  Also, we do not share any of your personal info including name, phone number, email address, etc. with any third parties.

How do I place a screen printing order?
The easiest and most convenient way for you to place an order is by ordering online. All products that can be screen printed will have "Screen Printing" listed under "Customization Options" on the product page. Navigate to the product page of the item you are interested in, click the "Personalize" button, and follow the step by step personalization process. At the end of the process you will submit your item along with the personalization details to the shopping cart. However, if you do not feel comfortable submitting your credit card information online, you can place your order via phone or by email.

Can I buy something without getting it screen printed?
Absolutely. Once your on the product page, simply click the "Add Blank Item" button and the item will be submitted to the shopping cart without any personalization.

Do you have minimum quantity requirements?
Yes, for screen printing orders there is a minimum of 24 items you must order using the same design. Because screens have to be set up and paint applied to those screens, the minimum quantity for printing is 24.

How is a screen printing order processed from start to finish?
The screen printing process consists of:
* Receive order and artwork
* Artist separates artwork into different colors
* Screens are burned
* Pickup garments or items from warehouse
* Items printed
* Ship item(s) to customer
* Update order with tracking info and an e-mail is sent to customer with tracking info.

Do I have to buy the items I want screen printed from you?
No, we service many customers who supply their own goods and we provide only the screen printing service. But most time we can beat retail prices.

What credit cards do you accept?
We accept all the major credit cards. We accept the following: Visa, MasterCard, American Express, and Discover Card. We also accept Cash and Money Orders, however we will not begin work on your order until we receive your payment.

Do you accept Cash, Checks, and Money Orders?
Yes, we accept all of the above, however we will not begin work on your order until we receive your payment.

Can I cancel or modify and order?
Absolutely, you can modify or cancel an order prior to us working on the order. If we have not begun personalizing your items you may modify or cancel the order.


Shipping

View Shipping Policy Page

How much time does it take to get my order?
We strive to provide as a quick of a turnaround as possible. On average most screen printing orders leave our shop within 10-14 working days from the time the order is placed. For screen printing, orders usually ship within 14 - 24 working days.

Is there any way I can check the status of my order?
Shipment tracking is not available until your items are shipped, however we periodically update the status of orders. If the status of your order has been updated and email will be sent to you notifying you of the status update. Once the item has been shipped you will receive an email with tracking information. You can use the link provided in the email to track your order.


Screen Printing Options

What types of items can be screen printed?
A sample of items ideal for screen printing are clothing, bags, umbrellas, hats and towels. By no means are these the only items. If you have something in particular you'd like screen printed please contact us.


Artwork / Design

If I provide a photograph, will it be identical when screen printed?
The screen printing process is different than printing something on a flat piece of paper. Because material is porous and the number of colors is restricted to six, it is difficult to get screen printing to duplicate a photograph entirely. In most cases we are able to get an excellent reproduction.

What type of artwork do you need for screen printing?
The better the artwork, the better. Our preference is to have camera-ready artwork. Camera-ready refers to an image that has a vector format in 300 dpi (dots per inch). The most common vector files are from Corel Draw (cdr), Adobe Illustrator (ai) and Photoshop (eps). Other image files such as gif, jpg, jpeg, bmp or tiff can also be used but will require our artist to make adjustments to ensure the best screen printed image possible.